Privacy Policy

1. Introduction

Trumpo Limited ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your information when you use our services.

We specialise in connecting individuals with service providers by matching enquiries ("referrals") with appropriate recipients. This document sets out how we handle your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

• Contact and Identity Information – such as your name, email address, phone number, and postal address.
• Financial Information – such as details about your financial situation, product interests (e.g. loans, mortgages, insurance), and eligibility criteria.
• Special category data: Ethnicity and/or race, details of convictions relating to criminal offences, vulnerability information relating to you and/or persons in your household, such as children or elderly people, or other information we may require complying with guidelines on matters of public health or concern.
• Technical Information – including IP address, browser type, operating system, and cookies when you use our website.
• Marketing Preferences – including your communication preferences and consents.

The information may come from (but not limited to) information provided by you during the application process, your financial services providers, companies that may introduce you to us, Fraud Prevention Agencies (such as CIFAS), Information services such as Companies House or Government Agencies, His Majesty's Land Registry (HMLR), and Law Enforcement Agencies.

We may monitor, record and store communications via telephone, email or written correspondence. We will use this information for verification purposes to ensure your needs are met as well as for training and compliance purposes to improve our customer service.

We will collect information from you in several ways dependent on how you choose to contact us.

• Direct: This is where you contact Us via our website, online forms, direct telephone communications or in writing via email or traditional postal communication. It will also include communications received via our social media presence.
• Third-parties: This is where you have been referred to us by an intermediary, introducer or broker, and will include information provided to us by the third-party.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To connect you with appropriate financial services providers.
• To verify your eligibility and suitability for certain products.
• To comply with our legal and regulatory obligations.
• To improve our website, services, and customer experience.
• To send you marketing communications where you have given consent.

4. Sharing Your Information

We may share your personal data with:

• Financial Service Providers – including lenders, brokers, and insurers, where you have requested a connection.
• Service Providers – such as IT support, cloud storage, analytics, and payment processors.
• Regulators or Legal Authorities – where required by law or to protect our legal rights.

We ensure that all recipients of your data comply with UK data protection law and only process your data for the agreed purposes.

5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Consent – where you have given clear consent for us to process your data.
• Contractual necessity – where processing is required to perform a contract with you or to take steps at your request before entering into one.
• Legitimate interests – where processing is necessary for our legitimate business interests (such as improving services) and does not override your rights.
• Legal obligation – where we must comply with UK law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functionality.
• Analyse website usage and performance.
• Personalise user experience.
• Deliver targeted advertising (where applicable).

You can manage or disable cookies through your browser settings. Please note that some features of our site may not function properly without cookies. For more details, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Access to your data is restricted to staff and service providers who need it to perform their duties.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Retention periods are determined by applicable law and industry practices.

9. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure that adequate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

10. Your Rights

Under UK data protection law, you have the right to:

• Access a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data ("right to be forgotten").
• Restrict or object to the processing of your data.
• Request portability of your data to another provider.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) (www.ico.org.uk).

To exercise any of these rights, please contact us at support@trumpo.com.

11. Marketing Communications

We may send you information about our services and relevant financial products, where you have provided consent or where there is a legitimate interest. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business practices, technology, or legal obligations. Updates will be posted on this page with a revised "Effective Date."

13. Contact Us

If you have any questions about this privacy policy or how we process your personal data, please contact us:

Trumpo Limited

Email: support@trumpo.com
Phone: +44 01625 750028
Registered Address: Block 1 G82 Alderley Park, Nether Alderley, Macclesfield, Cheshire SK10 4TG

14. Making a Complaint to the Information Commissioner's Office

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details in point 13 above.

If you are unhappy with our response to any queries you make pertaining to your personal data and its use, you can voice your concerns to the Information Commissioner's Office.

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk